Welcome to the Verasa help center. Find answers to the most common questions about our products, ordering, and delivery below. Can't find what you're looking for? Feel free to contact us at helloverasa@outlook.com.

🛍️ Orders & Shipping

How long will it take to receive my order?
The total time from order to delivery is typically between 9-15 days. Here's the breakdown:

-Order Processing: 2-3 business days. We carefully pick, test, and pack your items with care.

-Shipping: 7-12 business days. You will receive a tracking number via email once your order is on its way.

What shipping carriers do you use?
We partner with reliable postal and courier services to ensure your order reaches you safely. The specific carrier and final shipping cost will be calculated and displayed at checkout.

Can I track my order?
Absolutely! Once your order has been shipped, you will receive a confirmation email that includes your tracking number and a link to follow your package's journey.

💳 Payments & Pricing

What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, and Shopify Pay for a faster checkout.

Is my payment information secure?
Yes, completely. Our store is powered by Shopify, which uses SSL encryption and is PCI DSS compliant, the highest standard for online payment security. We never have access to your full card details.

Why was I charged sales tax?
We are required to collect sales tax for orders shipped to certain states. The tax is automatically calculated based on the most current regulations.

📦 Returns, Refunds & Exchanges

What is your return and exchange policy?
We want you to be delighted with your purchase. If you are not satisfied, you may return most unused and unopened items in their original packaging within 30 days of delivery for a full refund or exchange.

Please note: For hygiene and safety reasons, we cannot accept returns on opened cleaning products or used personal care items (if applicable in the future).

How do I start a return or exchange?
Please contact us within 30 days of delivery at hellohavenglow@outlook.com with your order number and the reason for the return. We will guide you through the simple process.

How long does it take to receive my refund?
Once we receive and inspect your return, we will process your refund within 5 business days. The time it takes for the refund to appear in your account will depend on your bank or payment provider.

📞 Contact & Support

How can I contact you?
The best way to reach us is via email at helloverasa@outlook.com. We strive to respond to all inquiries within 24 hours on business days.